Police say BB&T customers are being targeted by scammers who have drained bank accounts of thousands of dollars.
Mount Airy police say scammers are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account.
The phone call comes from a spoofed number of the bank.
The scammer then explains that all the customer needs to do is enter his/ her pin number in order to set up a new bank account. The scammer will gain access to his/ her account and can steal their money.
The NBC affiliate in Charlotte, WCNC, reports that one woman lost $2,000 in 30 minutes because of this scam.
Police say the bank will likely never call customers and ask for their pin number or password. They say the best thing to do is hang up and call the bank back to see if there has been an account issue.
BB&T has sent out alerts to their customers and are looking into whether or not scam victims can be reimbursed.