No E911 outage in Pitt County despite previous reports

Published: May. 25, 2022 at 5:33 PM EDT
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PITT COUNTY, N.C. (WITN) - After previously reporting an outage of E911 services, Pitt County says the original message they received was sent by mistake.

Earlier this evening, Pitt County Emergency Management/911 Communications Deputy Director Jimmy Hodges issued the following statement: “Regarding the earlier statement on the Lumen(CenturyLink) 911 outage, we have found the original alert from Lumen(CenturyLink) was sent in error.  Pitt County Emergency Management has placed test calls and all tests have confirmed that Lumen(CenturyLink) lines are working when calling 911.”

Pitt County previously said emergency management was notified by Lumen 911 Public Safety Services that the county E911 call center may not be able to receive 911 calls or Automatic Location Identification (ALI), which would impact customers trying to reach emergency services.

The county says that if you are experiencing an emergency, you can use your cell phone to call Pitt County 911 Communications using 911 or call 252-830-4610 from a landline.

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