Online learning system crashes on first day of school

RALEIGH, N.C. (WITN) - The statewide online learning system is working again after it crashed as students tried to log in for the first day of school.

School districts across the state say the system, NCEdCloud, was overloaded Monday because so many students were trying to access it.

Craven County Schools sent out a letter to parents, saying, “Please be aware that Rapid Identity, our State login safety management system is experiencing an overload due to so many students across the state trying to login at the same time.”

Craven County Schools reports technical difficulties with the remote learning system on the... — Craven County Schools reports technical difficulties with the remote learning system on the first day of class.(Craven County Schools)

The state Department of Public Instruction says confirmed that the service “experienced a degradation in service” Monday morning. So far, the state says they don’t know why the system failed but it is working once again.

Lenoir County Schools spokesperson Patrick Holmes says students use NCEdCloud to access Canvas, which allows teachers to post grades, information and assignments online. Holmes says teachers were still able to access Zoom and other resources the county is using for remote learning.

Union County Public Schools is also reporting difficulties. They say many students are unable to log in for the first day of class.