RALEIGH, N.C. (AP) -- The Federal Emergency Management Agency says its flood insurance arm will re-inspect more eastern North Carolina homes and businesses damaged during Hurricane Irene after owners complained claims adjusters weren't doing a good job.
FEMA announced Wednesday the National Flood Insurance Program re-inspections will begin immediately.
The decision comes after State Insurance Commissioner Wayne Goodwin and Bob Etheridge -- Gov. Beverly Perdue's adviser on the Irene recovery -- wrote a letter last Friday saying citizens weren't happy with the pace and results of flood claims requests. State and federal officials met Wednesday in Raleigh to discuss the problems.
FEMA asks policyholders with flood insurance concerns to call a toll-free number, 855-336-2002, to help resolve issues.
The program already performs random re-inspections as a quality control measure following a storm.