FEMA Starts Home Re-Inspections After Complaints About Adjusters

RALEIGH, N.C. (AP) -- The Federal Emergency Management Agency says its flood insurance arm will re-inspect more eastern North Carolina homes and businesses damaged during Hurricane Irene after owners complained claims adjusters weren't doing a good job.

FEMA announced Wednesday the National Flood Insurance Program re-inspections will begin immediately.

The decision comes after State Insurance Commissioner Wayne Goodwin and Bob Etheridge -- Gov. Beverly Perdue's adviser on the Irene recovery -- wrote a letter last Friday saying citizens weren't happy with the pace and results of flood claims requests. State and federal officials met Wednesday in Raleigh to discuss the problems.

FEMA asks policyholders with flood insurance concerns to call a toll-free number, 855-336-2002, to help resolve issues.

The program already performs random re-inspections as a quality control measure following a storm.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Puff Location: Chocowinity on Nov 2, 2011 at 10:44 PM
    I have a friend who is on disability with a child that has a hole in her mobile home roof, water in all of the ceiling insulation and walls. There are mushrooms starting to grow in her livingroom. FEMA inspected her home and told her she didn't have enough damage to qualify. She appealed the decision with FEMA and they sent another inspector out yesterday. Maby it does pay to complain. We will see what happens this time. The home has mold growing on everything on the inside.
  • by john Location: lenoir on Nov 2, 2011 at 09:12 PM
    fema inspector told me that since i did the repairs there was no need to apply for assistance...im on disability and in a wheelchair...i had to do my repairs quickly to make my home livable....i wanted to complain but felt no need.....but at least they have been expose
  • by band j boat house Location: cotton patch landing on Nov 2, 2011 at 06:08 PM
    the gov never cared about cotten patch,ask bobby crisp
  • by voter Location: nc on Nov 2, 2011 at 05:34 PM
    i notice in certain areas, mobile homes that have been abandoned for years are suddenly being pulled out. wouldn't surprise me to see a new home show up in its place.
  • by bunny wheeler Location: blounts creek on Nov 2, 2011 at 05:13 PM
    We were hit by 5' water, FEMA told us we were not eligible for help.After reading about the man who received help and now is told to give the money back with IRS interest and penalties,and is likely going to lose his house,over their mistake-not fraud ,I 'm glad they didn't help us.I won't ever ask them again.
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