Verizon "Convenience Fee" Gets Disconnected

After a customer backlash, Verizon Wireless is dropping a plan to start charging $2 for every payment subscribers make over the phone or online with their credit cards.

In a statement on its website Friday, it says "customer feedback" prompted the decision to drop the "convenience fee" it wanted to introduce on Jan. 15.

Verizon, the country's largest cellphone company, wanted to steer people to electronic check payments and automatic credit card payments.

A petition on Change.org against the fees had gathered more than 57,000 names on Friday afternoon.

An informal witn.com poll showed 66% of customers said they would drop Verizon before paying the fee.


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Verizon Wireless, the country's largest cellphone company, is introducing a $2 fee for every payment subscribers make over the phone or online with their credit cards.

The company says this "convenience fee" will be introduced Jan. 15.
The fee won't apply to electronic check payments or to automatic credit card payments set up through Verizon's AutoPay system. Paying by credit card in a Verizon store will also be free, as will mailing a check.

Other carriers have tried to get subscribers to move to automatic payments through other means. AT&T Inc. offers a $10 gift card for those who set up AutoPay. Sprint Nextel Corp. charges subscribers who have caps on the fees they can rack up each month. Those people are charged $5 monthly unless they set up autopay.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Chuck Location: Greenville on Dec 31, 2011 at 06:46 PM
    Starting Tomorrow,I will be sure i do not get ripped off & will not overpay for nothing. I will be a long gone daddy if any company starts ripping me off.This includes you too"Hess/Trade" And Wells Fargo. If you see any company ripping you off,then just don't do any business with them. 2012 Year is "Me Time",Gonna save every dime i can.Gonna put money in savings every month,even if someone don't get paid on time.Way to save is buy at lowest price you can.Also look at your Cable TV & Cell phone .I Made 2 changes to some of my stuff today & Saved $38.00 a month .Thats a lot over a years time.Might find you are buying something you do not need.I Found $21.00 A Month on Suddenlink Cable & $11.99 Bu Dropping AOL & Taking their free e-mail service. Saving only $10.00 a month means you save $120.00 a year. Shop around & get the best deal.That is "The New Me".
  • by Chuck Location: Greenville on Dec 31, 2011 at 06:23 PM
    Sounds like another deal like Bank Of America.Charging a fee to use your Dedit card Or pay a bill on line is stupid. They like BOA backed off Best think Verizon & Bank of america customers can do is "Get Rid of these leaches" & Move to a different bank & Cell phone company. Sure they backed off.But they will try a fee in the future. Customers spoke loud & Clear.
  • by US-First Location: Greenville on Dec 31, 2011 at 04:50 PM
    SEE... Economics 101 in a non socialist society. This is how capitalism is supposed to work. Customers don't like your business practices then they are free to go elsewhere for competing service. If the business does not want to lose customers then it will quickly adjust the shaky business practice. Then along comes big government mandating the purchase of this and that, mandating fees for this and that, picking winning and losing business and what you get are the problems facing us in many areas of business today. Wake up and vote out socialists (most of them liberals)!
  • by Barlow Location: Winterville on Dec 31, 2011 at 03:31 PM
    This is the result of people being connected and acting as one. We know what is right and is wrong. It is not political, right or left, we inherently know what is just. I know this is a small victory in the overall scheme of things, one large American corporation being pushed back, but you have seen this kind of thing worldwide. The Arab Spring, the Occupy movement. I think we can save ourselves, from ourselves, yet. Everytime you see injustice, let it me known. There are millions,hundreds of millions of us now that are trying to make a difference.
  • by Wharf Rat Location: OIB on Dec 31, 2011 at 06:46 AM
    See what happens when Americans stick together? Now. about those inept, self-serving millionaires in Congress.......
  • by Formerly O.L.I. Location: ENC on Dec 31, 2011 at 05:25 AM
    Well now, hold on; Verizon claimed it needed the fees to cover their costs in processing the payments. If that is still an issue, how will they recover it? Another poster said they will raise rates; I bet they are right.
  • by David on Dec 31, 2011 at 02:08 AM
    What many people do not realize is that Visa and Mastercard strictly PROHIBITS companies to charge a fee when paying with a debit or credit card. Merchants are also not allowed to require a minimum purchase when using a debit card, but they can require it if it is a credit card and it must not be no more than $10. These companies that do charge such fees needs to be reported to your financial institution and they forward it to the credit card company. Educate yourself on your credit or debit card do's and dont's
  • by David on Dec 31, 2011 at 01:36 AM
    What many people do not know is that if you are paying with a Visa debit or credit card, Visa cardholder services strictly PROHIBITS any company to charge such surcharge fees, you need to report it to your financial institution and they will forward it to Visa. These companies will get a nice but nasty letter from Visa telling them that they are not allowed to charge such fees when paying with their credit ,debit, or check cards.
  • by Anonymous on Dec 30, 2011 at 09:17 PM
    Waterford Place Apartments in Greenville charges over $20 as a convenience fee for residents to pay online and Greenville Utilities charges about $5. I'll keep paying by check.
  • by Anonymous on Dec 30, 2011 at 03:26 PM
    LOL...owned. Noobs forgot we have the internet now.
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