Questions Linger In 911 Call In NC Shooting Deaths

Police are still investigating their handling of a 911 call from the home of a North Carolina man who shot his wife and two children before he turned the gun on himself.

The Fayetteville Observer reports that while an operator followed protocol in taking the call from the home of Billy Maxwell Jr. earlier this month, investigators want to know why it took more than an hour to dispatch an officer.

Though police haven't said whether their call center equipment could have played a role, they acknowledge that it needs an upgrade.

Fayetteville's emergency operations center saw its last major upgrade in 1999. Officials learned then that the system didn't work properly.

Those problems are expected to be fixed by mid-February, when the city begins using a new, $3.2 million computer-assisted dispatch system.

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  • by Jomama Location: Greenville on Nov 22, 2009 at 05:56 PM
    No one cares about a dispatcher until they are needed. Then they are expected to do miracles with aged equipment.
  • by dwash Location: greenville on Nov 22, 2009 at 04:06 PM
    ok. Tell me why is there so much money being wasted on all the things that don't matter, when something as important as the dispatch system need to be upgraded in order to effectively save lives. Uh learn to prioritize.

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