NC 911 Dispatcher Fired After Giving Wrong Address

DURHAM, N.C. -- A 911 dispatcher in North Carolina has been fired after she caused a four-minute delay for firefighters responding to a blaze that killed a 74-year-old man in Durham home.

Reports said a neighbor across the street from Marvin Jacobs' home called 911 on Aug. 17 from an Internet-based phone that failed to give her address.

Emergency officials say Theresa Hopkins didn't understand the caller and sent firefighters to a similar-sounding street on the other side of the city.

Durham 911 Director Jim Soukup says Hopkins should have asked for more information like cross streets or which side of the city the woman lived on.

Hopkins had been a 911 dispatcher for three years.


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