Havelock Official Get Complaints About Company

Officials in Havelock say the APX Alarm Security Solution Company, of Crystal, Utah has a license to go door-to-door to sell their product in Havelock. However, the city says they are getting complaints about the company's sales tactics.

If you are visited by APX and don't like their conduct or the questions the salesperson asks you, Havelock officials say you should get the name of the salesperson and contact the police department.

The city makes it clear in a news release that there is no affiliation between APX Alarm Security Solution and the Havelock Police Department. Also, there is no indication of any criminal wrongdoing by the company.

Here is an excerpt of one complaint the City of Havelock provided to WITN regarding the types of complaints they are receiving:
The only complaint I have is that the person who came knocking at my door somewhat misrepresented the intent of the visit. The individual did in fact show that he had the City of Havelock Privilege License; said he was a representative of the company noted & that they provided equipment for ADT; he wanted to ask if I wanted to view an updated version of the equipment in my home; he then presented me with a brochure showing a different security panel. While I was looking at the brochure he began to inform me that it would be cheaper to upgrade the equipment through their company rather than through ADT.
The salesperson also began to ask me questions about my system; this was my first FLAG. I thought immediately that if they provided the equipment for ADT then they should know how it is hooked up. My second FLAG was the statement about dealing directly with them vice ADT. I then informed him that I would not provide him any information and would not speak to him until I spoke with ADT to confirm that his visit was authorized.
He said he would return the next day, today at about the same time. That is my fourth FLAG, he did not return. My third FLAG was earlier today when I reached an ADT rep that confirmed that had I in fact spoken to them and signed any contract that I would no longer be with ADT but signing with a different provider.
I thought you should know that these solicitors appear to be somewhat misleading and citizens ought to be cautioned if they already have a home security system to check with their provider.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Ted Location: New Bern on Jul 22, 2010 at 10:35 PM
    A APX guy came to my house and he was very nice and wasn't pushy at all. I told him I wasn't interested and all he said was thank you for your time and have a nice day. I expected him to be pushy but he wasn't at all.
  • by Thank you WITN Location: Havelock on Jul 21, 2010 at 10:16 PM
    Thank you WITN for this report. It appears in neither the Sun Journal nor Havelock News. I won't even check WCTI, New Bern's own tv station...they never report New Bern or Havelock news.
  • by JD on Jul 21, 2010 at 02:15 PM
    This is nothing new! Door to door guys like these emerge every summer and use some pretty unscrupulous sales tactics to pressure people into signing up for an alarm service. Even the big home alarm monitoring companies like Monitronics are condemning these guys... http://blog.monitronics.com/2010/04/prevent-summer-scams/
  • by OutsideLookingIn Location: ENC on Jul 21, 2010 at 01:45 PM
    How about a 'Do Not Knock' list we can sign up for, like the 'Do Not Call' list. We have an inexpensive sign in a window, 'No Solicitations', and we mean it too.
  • by Rose on Jul 21, 2010 at 12:29 PM
    They came to my house and wanted to know if we had kids, if were they boys or girls & ages, whether or not we had dogs...It was very unsettling. Why would anyone give out that information to a stranger? They had also done their homework and knew about specific breakins in the neighborhood...right down to dates they happened. Makes you wonder who you need protection from, doesn't it?
  • by Sam Location: Kitty Hawk on Jul 21, 2010 at 11:46 AM
    They are only just trying to make a dollar.........or thousands of them. Well I have news to tell them. They won't get any of my information. They will be wasting their time if they come on to my property.
  • by Moderators Nightmare on Jul 21, 2010 at 10:07 AM
    Greenville ran them out of town because of the same tactics. One of their reps came by my house, and was telling me about all of the break ins in my area. Claimed that they were giving away a few systems in the neighborhood for a "trial run". Of course they would give you the system, but you had to pay the monthly fee for it to work. Anyway, Greenville just recently allowed them to come back to town.
  • by tasha Location: jacksonville on Jul 21, 2010 at 09:57 AM
    they were in jacksonville a few weeks ago, I saw them coming from the other street, i jumped out of the car and told the kids to run lol, we made in the house and locked the door and when they started knocking we just sat there, they are to pushy.
  • by Moderators Nightmare on Jul 21, 2010 at 09:52 AM
    Okie dokie
  • by Mark on Jul 21, 2010 at 09:42 AM
    I have had to post "No Solicitation, Peddlers or Salesman" on my front door to keep these people away. You would be amaised how many still try to get me to the door. I also won't open the door for those munchkins selling evrything from candy to giftwrap for school fundraisers. Kids should be learning at school and not out beating a path to my door to raise funds for supplies, etc. I have a prepared written speech for those churchy roamers, when they stop to pray and spout bible quotes. Makes them run in no-time flat.
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