Proposed 911 Call Center Upgrades Could Be Costly

The North Carolina 911 Board has proposed a list of upgrade standards for all 911 call centers. If they are put in place it may cause some 911 facilities to consolidate.

There are three 911 dispatch centers in Craven County, including one in Havelock. Havelock Police Chief Wayne Cyrus says if these proposed standards went through they would have to make a number of changes to their facility. They would have to add 7 full-time people to their staff, which he estimates would add $300,000 a year to the city budget. The facility would also need structural changes. Chief Cyrus says because of all these possible changes they're not ruling out the possibility of consolidating with another 911 facility.

"The biggest concern would be how we would continue to deliver affective efficient service to the citizens of Havelock," said Chief Cyrus.

There is no time line on when or if the standards will be implemented, but the 911 state board does hope it will be sometime within the next 12-18 months.


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