Mix-ups by man and mayhem from Mother Nature, both led to a rocky ride, or no ride, for discount airline Jet Blue.
Thousands of travelers, including those at Raleigh Durham, were impacted.
Now, Jet Blue is trying to repair its reputation, and that could mean compensation for you.
The airline has created a customer bill of rights in the wake of last week's snow and bitter cold that froze equipment and grounded the company's planes at its New York hub, in some cases stranding passengers inside planes for hours.
Jet Blue's chief executive officer says compensation for delays because of airline mistakes are included in the bill of rights.
Check out the possible compensation under the carrier's new bill of rights. If a flight is delayed 1/2 hour to 1 hour, a customer would receive $25.00. That would increase to $100.00 for a 1 to 2 hour delay. For 2 to 3 hours, you'd get a reimbursed one-way ticket. For a four-hour or more delay, you'd get a round trip ticket.
Click on the following link for more information: http://www.jetblue.com.