VA Training Guide Likens Vets To 'Oscar The Grouch'

An internal training guide used by the U.S. Department of Veterans Affairs compares veterans unhappy about their care to Oscar the Grouch.

The Philadelphia Inquirer obtained a VA training slideshow on how to help veterans with their claims. It was shown to VA employees staffing town-hall events with veterans in Philadelphia.

The Inquirer reports about a dozen slides include pictures of the grumpy "Sesame Street" character who lives in a trash can. The slide show advises staffers on "what to say to Oscar the Grouch."

Veterans groups call the comparison insulting, especially in the wake of a VA scandal over veterans' health care.

A VA spokeswoman says the agency did not intend to compare veterans to the grouchy Muppet and regrets any misunderstanding.