North Carolina Medicaid officials tried to lower expectations about a new billing system before it went online July 1.
Three months later, the NCTracks program has processed almost 50 million claims and $2.6 billion in reimbursement checks to hospitals, doctors and other medical providers.
But medical providers say they're struggling to use the system. They're seeing claims denied and having to borrow money or forego salaries to make ends meet.
Kim Sparks is the administrator of a Rocky Mount OB-GYN practice that once had $300,000 in outstanding claims. She says nothing like this have ever crippled the practice so badly.
State health officials are working to help these providers, but have data showing things are improving.
A General Assembly committee is holding a hearing this Tuesday to seek more answers.