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US Airways Says Operations Nearing Normal After Computer System Glitch

U-S Airways says its operations are returning to normal today after computer glitches started shutting down hundreds of check-in kiosks over the weekend, including in Charlotte, North Carolina.

US Airways spokesman Phil Gee said technicians are continuing to fix computer systems in several cities where travelers experienced delays. Meanwhile, the carrier asked its customers to use Web-based check-ins.

Gee said the company doesn't know when it will fix all the computer glitches.

Problems with self-service kiosks in Charlotte, Philadelphia, Boston and Las Vegas began Sunday after the airline put a new computerized reservation system in place.

Gee says that in all, 685 of the airline's 930 kiosks shut down at various times since Sunday. The malfunctioning kiosks resulted in an unspecified number of delays, but led to no flight cancellations.

By today, U-S Airways had repaired 60 percent of its malfunctioning kiosks, Gee said more than 70 percent of the airline's departures and arrivals were on time -- about normal for U-S Airways.


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