JetBlue Planning Full Service Today

JetBlue seeks to repair its reputation today after a week officials with the discount air carrier would like to forget.

The airline plans to return to full service and will detail a customer bill of rights and changes in its procedures. That means service will resume at Raleigh-Durham International Airport.

Last week's snow and bitter cold froze equipment and grounded the company's planes at its New York hub, in some cases stranding passengers inside planes for hours.

JetBlue says it waited too long to call for help in getting the passengers off planes because it hoped the weather would let up and the flights would be able to take off.

David Stempler with the Air Travelers Association suggests the airline brought the crisis on itself by trying to do the right thing for its passengers despite the bad weather. He says most airlines don't try to operate at all during an ice storm.