While admitting systemic problems, the new head of the U.S. Department of Veterans Affairs says the vast majority of the employees at his beleaguered agency are not the problem.
Acting VA Secretary Sloan Gibson spoke Thursday in Fayetteville, home to a medical center with one of the country's worst average waiting times for veterans seeking primary care treatment.
Gibson recounted changes the agency is making to address the issue as he defended VA employees, who he described as working harder for less pay than similarly qualified professionals in the private sector.
The VA released the results of an internal audit this week showing patients at the Fayetteville center wait an average of 29 days for a primary care appointment. New patients wait 83 days.
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