Layoffs Announced At Call Center In New Bern

About 100 people will report to work Friday morning with the knowledge, their time left at their jobs is limited.

The Embarq call center in New Bern is closing, putting 100 people out of work in November. That's according to the New Bern Sun Journal.

The paper says the closing is because of Embarq's merge with CenturyTel.

Workers have been told they can relocate to another position in the company, apply for available jobs in the company or take a severance package.

The Embarq call center in Tarboro closed earlier this year.

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  • by CenturyLink Employee on Sep 9, 2009 at 02:54 PM
    Anytime companies merge or one acquisitions the other there are employee losses because of duplication of effort. It is just business and not personal. It should not be taken personal or break anyone's spirit. Use your talent to find other positions and stay positive. No one expects a job to last forever anymore and it is just a fact of life now adays that things change. Sounds like life to me.
  • by to: Embarq keeps its good employees on Sep 5, 2009 at 10:04 PM
    Let's see if you're still saying next year when your standing the unemployment line. Laughable!
  • by Anonymous Location: Greenville on Sep 4, 2009 at 10:53 PM
    I work for Embarq and Embarq is a great company and has taken very good care of me for the past 9 years. When the company closes offices...they do their best to keep the employees employed...mainly allowing the agents to work from home. The New Bern office was a union office...thus the possible reason since all of the union offices have been closed. As far as the outbound group in Greenville...the class was not let go and the outbound group is going strong in Tarboro...yes...the Greenville office was moved to Tarboro due to the building get your facts straight. And btw...all the people cutting their landlines due to wireless phones...many are coming back due to some sort of when hurricanes come...and the power is out...i hope you have plenty of gas in your car to charge your phone. And as far as DSL...big things are coming!!! And btw...I am a employee who has gone through office closures..and Embarq keeps its good employees.
  • by Tom Location: PNTP on Sep 4, 2009 at 04:59 PM
    Just some more people being De-barqued by embarqed that could not make it from the start! Old Carolina Tel was a good company until they brought in the CLOWNS. Doing a good job use to mean a little. So sad!
  • by Obama Snake Oil Co Location: Washington on Sep 4, 2009 at 12:55 PM
    Yea, that is why several banks merged together and car companies merged with the US Government....stimulus
  • by Lavon Location: Goldsboro on Sep 4, 2009 at 10:56 AM
    Snake Oil- What in the world are you talking about? This has nothing to do with the stimulus. This is a result of two companies merging. This happens everytime any company merges. CenturyTel already has a call center of their own so it's called consolidation...You need to get educated and stop playing politics all the time..
  • by Dee on Sep 4, 2009 at 10:50 AM
    Another news story that doesn't have all the facts. The New Bern call center is closing, sorry to say. The call center in Greenville did close and moved all those people, who completed their training, to the Tarboro call center, which has not closed. It has, in fact, hired additional employees since that move. EMBARQ/CenturyTel do not outsource any of their call centers. They are all located in the U.S. It is tragic when anyone loses their job. EMBARQ/Century Tel is trying to survive in the same economy as everyone else. About your landline vs. cell, better think about what you will do in case of an emergency and your cell site is down for an extended period or the electricity is out for a while. Landlines work during those times if you have a corded telephone. It's like having insurance, hope you never need it but you know that it is there. Sorry for the length but wanted to make sure there were some facts stated to counter some false statements. Thanks!
  • by annonymous Location: rocky mount on Sep 4, 2009 at 10:26 AM
    I was laid off earlier this summer with Operator Services in Rocky Mount. That too was because it cost too much to upgrade the equipment so they sent it to an outside vendor. Florida was let go too but they got them a job.
  • by Anonymous Location: Greenville on Sep 4, 2009 at 09:59 AM
    -It wasnt the callcenter in Tarboro that closed down, it was the one in Greenville. The people there didn't lose their jobs, they were transferred to the TARBORO call center. As far as I know it, EMBARQ doesn't outsource, all of their callcenters are within the US, try educating yourself a bit before you post a comment next time...
  • by sarah ann on Sep 4, 2009 at 08:34 AM
    my spouse works for embarq. the company has jerked him aroundand he feels like hes living on the edge. i think there will be more layoffs. some have already had paycuts. i am mad at embarq becuase that means that our email addresses will be changing again.
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