Boil Water Notice Confusion

Confusion about why some residents and businesses didn't have water has some asking questions.

Several hundred customers in New Bern had to boil their water Thursday after a line break on Neuse Boulevard. But some claim they weren't properly notified. Even the health department says it was in the dark.

The city says it didn't notify the media to get the word out because it used other methods such as hanging notifications on doors and using an automated calling system to call those affected.

Still, some residents say they never received that call and would have known about the situation if it was on TV.

Residents can sign up for the emergency call system by going to New Bern's website and signing up. We've included that link below.

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  • by Why not do more? Location: NC on Mar 13, 2009 at 06:16 PM
    Seems to me there needs to be a better way to let people know about this type of Emergency. How about the Emergency Broadcast system? They are always running tests; why not use it for this type of Emergency? The water department or whoever is in charge of something like this would not like it if hundreds or even one person got sick drinking the water would they? I hope not.

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