Confusion about why some residents and businesses didn't have water has some asking questions.
Several hundred customers in New Bern had to boil their water Thursday after a line break on Neuse Boulevard. But some claim they weren't properly notified. Even the health department says it was in the dark.
The city says it didn't notify the media to get the word out because it used other methods such as hanging notifications on doors and using an automated calling system to call those affected.
Still, some residents say they never received that call and would have known about the situation if it was on TV.
Residents can sign up for the emergency call system by going to New Bern's website and signing up. We've included that link below.